What types of products do you offer?
Steller-Collection specializes in a curated selection of unique home decor items and artisanal accessories. Our product range includes handcrafted ceramic vases and eco-friendly candles, designed to enhance the aesthetic of any space while promoting sustainability.
How do you ensure the sustainability of your products?
We are committed to sustainability by sourcing our products from local artisans who utilize eco-friendly materials and practices. This approach not only supports the local economy but also minimizes the environmental impact associated with production and transportation.
What is your return policy?
We have a 30-day return policy, allowing customers to request a return within 30 days of receiving their item. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in the original packaging. Proof of purchase is also required.
How can I contact customer service for assistance?
For any inquiries or assistance, you can reach our customer service team via email at 111stellercollection@gmail.com. We are here to help with any questions regarding your order or our products.
Do you offer exchanges for your products?
We do not process direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.
What should I do if my item arrives damaged?
Upon receiving your order, please inspect the items immediately. If you find that an item is defective or damaged, contact us at 111stellercollection@gmail.com as soon as possible so we can evaluate the issue and provide a resolution.
Are there any items that cannot be returned?
Yes, certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, we do not accept returns on sale items or gift cards. If you have questions about a specific item, please reach out to us for clarification.
How long does it take to process a refund?
Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.